A participant follow-up system that extends the effect of the rehabilitation stay

AiR is a rehabilitation centre that has existed for 40 years, working mainly with work-oriented rehabilitation - helping and supporting people with health challenges to cope with both everyday life and working life, whether the goal is returning to work or managing to stay in work. Most participants attend a stay lasting over four weeks.

The challenge

Based on experience and feedback from participants, AiR saw a clear need to strengthen and extend the rehabilitation process beyond the time participants were physically at the centre. What they know about change, and what it takes to succeed with lasting change and actually remain in working life over time, made it necessary to rethink follow-up. The need was complex, and AiR spent a long time finding a supplier that could meet their needs as fully as possible and share their vision and goals.

How Youwell addressed the challenge

Together with Youwell, AiR has built a flexible, intuitive, and engaging participant follow-up system that follows the participant through the whole journey: practical information, assessment forms, and preparation material before the stay; e-learning modules, tasks, and dialogue with a clinician along the way; and access to their own plan and materials that the participant continues to use once the changes need to be put into practice in everyday life at home. The solution was built up quickly, and AiR now has several programmes running and can take on new participant groups without having to build from scratch each time. For staff, information is gathered in one place instead of spread across several systems, with better oversight of calendar and programme, closer follow-up of each individual participant, and more standardised practice across the programmes.

Results customers experience

• Over 1,000 participants followed up through the system
• Several programmes built and launched, allowing AiR to quickly take on new participant groups
• Closer follow-up of participants, with better oversight of calendar and programme
• All information gathered in one place for staff, instead of spread across several systems
• More standardised follow-up across participants and programmes
• AiR now gathers input from participants, staff, and the organisation to further develop both the offering and the solution

Quote

“We experienced both the solution and the people as flexible, solution-oriented, and genuinely committed to helping solve a major societal challenge. Together with Youwell, we now have a flexible, intuitive, and engaging participant follow-up system in place, that follows the participant from the moment they get a place on the rehabilitation stay, through the whole stay, and onward once they get home and need to put the changes into practice in everyday life.”

- Josefine Heia, Project Manager, Rehabilitation Centre AiR